Privacy Policy
Last updated October 26, 2026.
In short: I use your data only to reply to your message, deliver the service you hired and, if you allow it, measure how the site is used. I do not sell data to anyone. You can request access, correction or deletion at any time at Your data.
1. Who is responsible for your data
The crm24.guru website is operated by Ricardo Longo, under the Guru CRM24 brand, in São Paulo, Brazil. Ricardo Longo is the data controller and also the data protection officer under Brazil’s General Data Protection Law (LGPD, art. 41). Contact: [email protected].
2. What data I collect
- Data you send: name, email, phone number and your message, when you use a form, send an email or message me on WhatsApp.
- Client data: registration and billing details needed to issue a proposal, a contract and an invoice.
- Browsing data: pages visited, device type and where the visit came from, only if you accept the measurement cookies.
3. Why I use the data and on what legal basis
| Purpose | Legal basis (LGPD, art. 7) |
|---|---|
| Reply to your message and send a proposal | Pre-contractual steps, at your request |
| Deliver the service you hired (consulting, mentoring, website, automation, talk) | Performance of a contract |
| Issue invoices and keep records | Compliance with a legal obligation |
| Measure site usage to improve it | Consent, given in the cookie notice |
| Send content, when you ask for it | Consent, which you can withdraw at any time |
4. Who the data is shared with
I do not sell or rent data. It only passes through the services needed for the site and my customer service to work:
- the site’s hosting and email provider;
- WhatsApp (Meta), when you choose to talk there;
- a payment platform, when there is a charge;
- Cloudflare, which protects the site and counts visits in aggregate, without cookies;
- Google Analytics and Microsoft Clarity, only if you accept measurement;
- the Academy platform, when you sign up for a course.
Some of these services store data outside Brazil. In those cases, the transfer follows what the LGPD allows (art. 33), with providers that offer data protection safeguards.
5. How long I keep data
- Contacts that did not become a contract: up to 12 months after the last conversation.
- Client data: for the length of the contract and for the period required by tax law (5 years).
- Measurement data: according to each tool’s retention period, up to 14 months.
6. Your rights
Under the LGPD (art. 18), you can request confirmation that I process your data, access, correction, anonymization, portability, deletion, information about sharing, and withdrawal of consent. Make your request at Your data or by email at [email protected]. I reply within 15 days. You can also file a complaint with Brazil’s National Data Protection Authority (ANPD).
7. Cookies
The details are in the Cookie Policy. You can change your choice at any time using the “Cookie preferences” link in the footer.
8. Security
The site uses an encrypted connection (HTTPS), individual password-protected access and backups. No system is completely immune to failures; if an incident occurs that could put you at risk, I will notify you and the ANPD.
9. Children and teenagers
The services are aimed at businesses and adult professionals. I do not knowingly collect data from minors.
10. Changes to this policy
When this policy changes, the date at the top is updated. Significant changes are also announced on the site.